I just placed an order; when will it ship?
We strive to ship items as quickly as possible. Please allow 4-7 days for production before your order is shipped. Average shipping times range from 15 to 21 days. Tracking numbers will be updated 3-5 days after your order has been shipped. If you haven't received a tracking number after 7 business days, please email us at bagchildrens@gmail.com.
I’m not satisfied with my order; can it be returned? What if there’s an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return the item for a full refund. Please note that return shipping costs are your responsibility. Once we receive the product, we will issue a full refund of your original purchase. Be sure to include your name and order number on the returned package.
Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without any penalty as long as it hasn’t shipped. If the item has already been sent, please use our easy return process to obtain a full refund.
I entered an incorrect address; what should I do?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email to confirm your details. Once you verify that the address is incorrect, kindly notify us via email at bagchildrens@gmail.com. If the address is wrong, we can update it within 24 hours. Please note that no refunds will be issued after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is between 15 and 25 business days.
I have a question that wasn’t answered; can you please help?
Please send us an email at bagchildrens@gmail.com, and we will be happy to assist you. Due to a high volume of emails, including your order number and clearly stating your issue will help us provide a prompt response. Thank you!